Shipping, Returns & Refunds
Last updated: 2026
Where we ship & processing
We ship worldwide with a focus on customers in the United States. Orders are processed within 1–3 business days of confirmation and dispatched from our fulfillment center in China.
Delivery times (estimates)
- United States: roughly 7–14 business days
- International: roughly 12–25 business days
These are estimates; customs or carrier delays can occasionally extend them.
Tracking
A tracking number is provided as soon as your order ships. You can also email [email protected] for the latest status.
Import duties & taxes
Any customs duties or taxes charged when entering a destination country are the buyer’s responsibility unless otherwise stated at checkout.
Returns & refunds (30 days)
We accept returns within 30 days of delivery for a refund or exchange. For hygiene reasons, earrings cannot be returned unless they arrived damaged or defective.
To start a return: email [email protected] with your order number and reason. We’ll reply with instructions and a Return Authorization. Items must be unused, unworn, undamaged and in original packaging.
Each piece is individually inspected before shipment. If your item arrives damaged or defective, contact us within 7 days of delivery with a photo and we’ll send a replacement or refund — no cost to you.
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the item. Original shipping costs are not refundable unless the order was incorrect or damaged on arrival.